Characteristics
– A software application designed to simulate human conversation through text or voice interactions
– Uses natural language processing (NLP) to understand and respond to user inputs
– Can be rule-based (following predefined scripts) or AI-driven (learning from data and improving over time)
– Often integrated into websites, messaging apps, or customer service platforms to provide instant support or information
Examples
– Customer service bots on e-commerce sites that help track orders or answer FAQs
– Virtual assistants like Apple’s Siri, Amazon Alexa, or Google Assistant that respond to voice commands
– Chatbots used in banking apps to assist with transactions or account inquiries
